Privacy Policy

Last updated: July 21, 2026

1. Introduction

This Privacy Policy explains how Naturelym, a brand owned and operated by GNINDA ENTERPRISE, collects, uses, stores, and protects your personal information when you visit https://trynaturelym.com or purchase our products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

When you use our website, we may collect the following personal information:

Order Information

Full name
Billing and shipping address
Email address
Phone number

Payment Information

Payment details required to process your purchase are handled securely by trusted third-party payment providers such as Shopify Payments, Stripe, PayPal, Klarna, or other supported payment processors. We do not store your complete payment card details.

Device & Browsing Information

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the website
Referring websites

Marketing Information

Newsletter subscriptions
Marketing preferences
Interactions with advertisements and promotional emails

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Manage customer service, returns, and refunds
Verify and prevent fraudulent transactions
Improve our products and website
Personalize your shopping experience
Send promotional offers and newsletters (where permitted or with your consent)
Comply with legal, tax, and regulatory obligations

4. Sharing Your Information

We never sell or rent your personal information.

However, we may share your information with trusted third parties when necessary to operate our business, including:

Payment providers (Shopify Payments, Stripe, PayPal, Klarna, etc.)
Shipping and logistics partners
Website hosting and cloud service providers
Email marketing providers
Analytics providers (such as Google Analytics)
Legal or governmental authorities when required by law

All service providers are required to process your information securely and only for the purposes specified by us.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal requirements.

Typical retention periods include:

Customer account information: up to 3 years after the last interaction.
Order and invoicing records: 6 to 10 years, depending on legal obligations.
Website analytics and cookies: up to 13 months, unless a longer period is required by law.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

All transactions made through our website are protected using SSL/TLS encryption.

Although we strive to protect your data, no method of electronic transmission or storage is completely secure.

7. Your Rights

Depending on your country of residence and applicable privacy laws (including the UK GDPR and EU GDPR where applicable), you may have the right to:

Access your personal information.
Correct inaccurate or incomplete information.
Request deletion of your personal information.
Restrict or object to the processing of your data.
Request a copy of your personal information in a portable format.
Withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact us at:

Email: contact@trynaturelym.com

8. Cookies

Our website uses cookies and similar technologies to:

Ensure the website functions properly.
Remember your preferences.
Analyze website traffic.
Improve website performance.
Deliver personalized advertising.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment providers, analytics platforms, or advertising networks.

We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

Any modifications will become effective immediately upon publication on this page.

11. SMS Marketing & Notifications

If you choose to subscribe to our SMS marketing program, you agree to receive recurring automated marketing text messages from Naturelym, including promotional offers, order updates, and abandoned cart reminders.

Collection of Information

By signing up through our website, pop-ups, or during checkout, you provide your express consent to receive SMS messages at the mobile phone number you provide.

Your consent to receive SMS marketing messages is voluntary and is separate from your consent to receive email marketing communications.

Abandoned Cart Notifications

Our website uses cookies, tracking pixels, and similar technologies to monitor shopping cart activity.

If you have subscribed to our SMS marketing program, this information may be used to send personalized reminders when you leave items in your shopping cart without completing your purchase.

Unsubscribing

You may unsubscribe from SMS marketing at any time by:

Replying STOP to any SMS message you receive from us; or
Clicking the unsubscribe link included in our SMS messages (where available).

After opting out, you may receive one final confirmation message. No further SMS marketing messages will be sent unless you subscribe again.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and service plan.

Data Protection

Your mobile phone number and SMS consent information will never be sold or shared with third parties for their own marketing purposes.

We process your personal information in accordance with applicable privacy laws and our Privacy Policy. Our SMS marketing practices are designed to comply with applicable regulations, including the Telephone Consumer Protection Act (TCPA) where applicable.

12. Contact

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

GNINDA ENTERPRISE LTD

Registered Address: Office 5670, 58 Peregrine Road, Hainault, Ilford, Essex IG6 3SZ, United Kingdom