Shipping Policy
Last updated: July 21, 2026
At Naturelym, we are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy carefully before placing your order.
1. Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
Most orders are processed within 1–3 business days after payment has been successfully received.
During periods of high demand, promotions, or holidays, processing times may be slightly longer.
2. Shipping Times
Estimated delivery times are:
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United Kingdom: 5–10 business days
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Europe: 7–14 business days
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United States & Canada: 7–14 business days
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Australia & New Zealand: 8–15 business days
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Rest of the World: 7–20 business days
These delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, and the carrier.
3. Shipping Costs
We are pleased to offer FREE shipping on all orders, with no minimum purchase required.
There are no shipping charges added at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (when available).
Please allow up to 48 hours for tracking information to become active.
5. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect or incomplete address is provided and the order has already been shipped, Naturelym cannot guarantee successful delivery and additional shipping charges may apply.
If you notice an error in your address, please contact us immediately at:
6. Delayed Deliveries
While we strive to meet the estimated delivery times, delays may occur due to circumstances beyond our control, including:
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Customs inspections
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Severe weather
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Carrier delays
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Public holidays
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High shipping volumes
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Force majeure events
Naturelym is not responsible for delays caused by shipping carriers or customs authorities.
7. Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Photos of the package (if damaged)
We will work with the shipping carrier to investigate and provide an appropriate solution.
8. Undeliverable or Refused Packages
If a package is returned to us because:
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the delivery address was incorrect,
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the package was refused,
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the customer failed to collect the package,
we may charge additional shipping fees before reshipping the order.
Refunds for refused shipments may exclude the original shipping costs and any fees charged by the carrier.
9. Split Shipments
In some cases, your order may be shipped in multiple packages from different warehouses.
If this happens, you will receive separate tracking information for each shipment where applicable.
10. Contact
If you have any questions regarding our Shipping Policy, please contact us:
Email: contact@trynaturelym.com
Website: https://trynaturelym.com