Terms of Service

Last updated: July 21, 2026

1. Purpose

These Terms and Conditions of Sale ("Terms") govern all purchases made through https://trynaturelym.com.

The website is operated by GNINDA ENTERPRISE LTD, trading under the brand Naturelym.

By placing an order on our website, you agree to be bound by these Terms and Conditions.

2. Company Information

Company Name: GNINDA ENTERPRISE LTD

Trading Name: Naturelym

Registered Address: Office 5670, 58 Peregrine Road, Hainault, Ilford, Essex IG6 3SZ, United Kingdom

Email: contact@trynaturelym.com

Website: https://trynaturelym.com

3. Products

Naturelym offers natural food supplements intended to support general wellness.

We make every effort to ensure that product descriptions, images, ingredients, and information displayed on our website are accurate. However, images are provided for illustrative purposes only and may differ slightly from the delivered product.

We reserve the right to modify, discontinue, or replace any product at any time without prior notice.

4. Prices

All prices displayed on our website are shown in the applicable currency and include taxes where legally required.

Shipping costs, if applicable, are displayed before the customer completes the purchase.

We reserve the right to modify our prices at any time. However, products will always be invoiced based on the price displayed at the time the order is placed.

5. Orders

By placing an order, you confirm that all information provided is accurate and complete.

An order becomes final only after payment has been successfully authorized and accepted.

Naturelym reserves the right to refuse, suspend, or cancel any order in cases of suspected fraud, payment issues, pricing errors, or other legitimate reasons.

6. Payment

Payment is due immediately upon placing an order.

We accept payment through secure payment providers, including but not limited to:

Visa
Mastercard
American Express
Apple Pay
Google Pay
PayPal
Klarna
Shopify Payments
Other payment methods displayed during checkout

All payment transactions are processed using encrypted and secure payment gateways.

7. Shipping & Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

Estimated delivery times generally range from 7 to 14 business days, depending on the destination.

Delivery times are estimates only and may be affected by customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

Naturelym shall not be held responsible for delays caused by third-party shipping providers or force majeure events.

8. Returns & 60-Day Money-Back Guarantee

We proudly offer a 60-Day Money-Back Guarantee.

If you are not completely satisfied with your purchase, you may request a return within 60 days of receiving your order.

To initiate a return, please contact our customer support at:

contact@trynaturelym.com

Returned items should be sent back in their original packaging whenever possible and in accordance with our Return & Refund Policy.

Refunds will be processed after the returned items have been received and inspected.

Additional information regarding eligibility, exclusions, and return procedures is available in our Return & Refund Policy.

9. Limitation of Liability

Naturelym shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease.

Customers are responsible for following all usage instructions and consulting a healthcare professional where appropriate.

10. Personal Data

Personal information collected through our website is processed in accordance with our Privacy Policy.

We are committed to protecting your personal information in compliance with applicable data protection laws, including the UK GDPR and, where applicable, the EU GDPR.

Customers may request access, correction, or deletion of their personal information by contacting:

contact@trynaturelym.com

11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Nothing in these Terms limits any mandatory consumer protection rights that may apply under the laws of the country in which the customer resides.

Before initiating legal proceedings, both parties agree to make reasonable efforts to resolve any dispute amicably.

12. SMS Marketing & Abandoned Cart Notifications

By providing your mobile phone number and opting into our SMS marketing program, you expressly consent to receive recurring automated marketing messages, promotional offers, order updates, and abandoned cart reminders from Naturelym.

Your consent to receive SMS messages is not a condition of making a purchase.

Abandoned Cart Tracking

Our website uses cookies and similar technologies to identify when you add products to your shopping cart and leave the checkout process before completing your purchase.

If you have opted into our SMS marketing program, this information may be used to send you automated reminders encouraging you to complete your order.

Opt-Out

You may unsubscribe from SMS marketing at any time by replying STOP to any text message you receive from us or by following the unsubscribe instructions included in the message.

After opting out, you may receive one final message confirming your removal from our SMS marketing list.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and service plan.

Naturelym is not responsible for delayed, undelivered, or failed SMS messages caused by mobile carriers or other third-party service providers.

Privacy

Information collected through our SMS marketing program is used solely for sending order notifications, promotional communications, and abandoned cart reminders in accordance with our Privacy Policy.

If you have any questions regarding your personal information or your SMS marketing preferences, please contact us at:

13. Contact

For any questions regarding these Terms and Conditions or your order, please contact us: