Return & Refund Policy
Last updated: July 21, 2026
At Naturelym, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. 60-Day Money-Back Guarantee
We proudly offer a 60-Day Money-Back Guarantee.
You may request a return within 60 days of receiving your order if you are not satisfied with your purchase.
To initiate a return, please contact our customer support before sending any item back.
Email: contact@trynaturelym.com
2. Eligibility for Returns
To qualify for a return, the following conditions apply:
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The return request must be submitted within 60 days of delivery.
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The product should be returned in its original packaging whenever possible.
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Items must not be intentionally damaged or altered after delivery.
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Proof of purchase may be required.
Products returned without prior authorization may not be accepted.
3. Return Process
To request a return, please contact us at:
Email: contact@trynaturelym.com
Our customer support team will provide you with the appropriate return instructions.
Returns should be sent to the following address:
GNINDA ENTERPRISE LTD
Office 5670, 58 Peregrine Road, Hainault, Ilford, Essex IG6 3SZ, United Kingdom
Please do not send any product back without contacting us first.
4. Return Shipping Costs
Unless otherwise required by applicable consumer protection laws:
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Customers are responsible for the cost of returning the product.
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Original shipping charges are non-refundable unless the return is due to our error.
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If the product is defective, damaged upon arrival, or incorrect, we will provide an appropriate solution, which may include a replacement, refund, or reimbursement of reasonable return shipping costs.
5. Damaged, Defective or Incorrect Items
Please inspect your order as soon as it is delivered.
If you receive a damaged, defective, or incorrect product, contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging
Our team will review your request and provide an appropriate solution as quickly as possible.
6. Exchanges
We do not offer direct exchanges.
If you would like a different product, we recommend requesting a return (if eligible) and placing a new order.
7. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Refunds are generally processed within 10 business days after approval. However, depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
If you have not received your refund within 15 business days after receiving confirmation of approval, please contact us at:
8. Non-Returnable Items
The following items may not be eligible for return or refund where permitted by law:
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Products intentionally damaged after delivery.
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Products returned without prior contact with our customer support.
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Gift cards (if applicable).
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Promotional or complimentary items.
Nothing in this section affects your statutory consumer rights.
9. Contact
If you have any questions regarding this Return & Refund Policy, please contact us:
Email: contact@trynaturelym.com
Website: https://trynaturelym.com